Service

Warranty

Each unique Sneeboer tool is made to last but if problems do occur with your tool, please contact us. Our products carry a 1-year warranty on the wooden handles and a 50-year warranty on the steel, stainless steel or titanium parts. If you have any questions or wish to claim under the warranty terms and conditions, please send an e-mail with photo of the tool to [email protected] or contact your closest Sneeboer dealer.

When we offer a replacement tool, we will try our best to offer the same tool. If this is not possible, we will offer an alternative but similar tool.

Under these guarantee conditions, we cannot cover the following damages:

  • Normal wear of the parts, lost or missing parts or any product that has been modified or altered.
  • Damage as a result of incorrect use of a product, i.e., when a tool is damaged after being used in a way that it is not designed for. For example, when a spade is used as a crowbar.
  • When the tool has damage because it has not been maintained properly. For instance when it is kept in a wet environment all year instead of storing it in a dry place.
  • These conditions are also not applicable for cosmetic alterations due to normal wear and tear that do not impact the integrity of the tool.

Repair

Even Sneeboer tools need sometimes to be repaired. We advise to contact us or you can contact your closest Sneeboer dealer via the dealer locator.

Alternatively please send an email to [email protected]. We would prefer to receive a photo from the broken tool and short description.

Then you will receive an answer by e-mail from us with the suggested repair and price.

The next step is sending us your tool, don’t forget to add your name, address, phone number and e-mail address! After payment of the invoice the tool will be repaired and sent back. This will take approx. 1-2 weeks.

Maintenance

Before first use:

Treat everything with linseed oil. This way handles will remain their looks, won’t dry out and dirt will not stick to the wood. Even the stainless steel parts can be treated with linseed oil. That way dirt will also not stick to the blade of a spade, rake or hand tool.

How to maintain your tools in 4 steps:

Step 1: Clean them

First remove pieces of dirt and rust with a hard brush (therefore we especially created our beautiful Sneeboer brush from brass). This is important to stop the spreading of any diseases. When you have steel tools you can also treat the larger blades with rough sandpaper. However, this is not necessary for stainless steel tools

Step 2: Sharpen

A sharp spade is a pleasure to work with so use decent tool sharpeners. We recommend using our own developed tool sharpener which is very suitable for this work. Only sharpen the sloping cutting edge and ensure that you maintain the angle of the sloping part.

Hint: Never sharpen our tools with electric sharpeners. High temperatures will develop, which will change the quality of the material.

Step 3: Oil

Rub the blade and wooden handles with a thin layer of cooked linseed oil. Then store the cloth with linseed oil away in an air-tight can away from open flames to prevent the cloth from catching fire.

Step 4: Storage

This is the biggest challenge for most gardeners. But remember, the better care you take of your tools the longer they will last. Keep tools with wooden handles dry after using them, out of the sun and be careful with extreme temperatures and variations of humidity. Finally, make sure to keep the tools out of reach of children.