Can I return my order?

Question

Accepted Answer

We want you to be completely satisfied with your order. Should you still not be satisfied for any reason, you may return the order provided you meet the following conditions:

The right of return, also known as a cooling-off period, means that you have the right to return the product you ordered within a period of 14 days without giving any reason, against a refund of what you paid us.

You may decide to return up to 14 days from the day you take physical possession of the product. Your decision to return must be received by us within this period.

To exercise the right of return, you must let us know via a clear statement (e.g. by phone or e-mail) that you wish to return. You can also find a contact form on our site, but you are not obliged to use this form.

You must return or hand over the products to us as soon as possible, but in any case no later than 14 days after the day on which you informed us of your wish to return the ordered items. You shall bear the direct costs of returning the products.

We will inspect returned products upon receipt. If we detect damage or traces showing that the products have been used in a way that goes too far to assess the nature, characteristics and functioning of the product, you will be liable for the depreciation of the products.

Once you have returned the products, we will refund all payments made up to that point. Delivery charges will only be refunded if the item was damaged, defective or incorrectly delivered to you. You will receive the payments back from us as soon as possible, but in any case no later than 14 days after we receive your decision to return.

We will refund you using the same means of payment with which you made the original payment, unless you have expressly agreed to another method of refund. In any event, we will not charge you for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first.