Frequently Asked Questions

Orders

Prices shown

The prices shown on our website include 21% VAT as applied in the Netherlands, but exclude shipping costs. Please note that prices may change at checkout if your country has a higher or lower VAT rate. GBP prices are excluding VAT. VAT will need to be paid to the carrier when the order arrives in the UK.

How can I order from Sneeboer?

To order from our online store, please complete the following steps:

  • Find your product(s);
  • Place your product(s) in the shopping cart;
  • You can now continue shopping or view, change or empty your shopping cart;
  • If your chosen products are in the shopping cart and you want to complete the order further, click <>;
  • Enter your personal information, desired delivery and payment method;
  • Please check your order and correct any input errors;
  • Read the terms and conditions and check that you agree;
  • Place your order by clicking the <> button;
  • Complete your chosen payment method and you will receive an order confirmation from us.

    Would you like to correct input errors or change your order during the ordering process? Then you can return to your shopping basket at any time. After you have placed your order, you will immediately receive a confirmation e-mail from us. This order confirmation is also saved by us. In the unlikely event that you have lost your confirmation, or would like to receive it again for some other reason, we can send it to you by e-mail. Please send an e-mail to [email protected].

    How can I pay for my order?

    We have chosen different payment methods that you can pay with but they may vary by country. Among others, you can pay with:

  • Payment by major credit cards such as VISA, Maestro or Mastercard.
  • iDEAL
  • Paypal.
  • Bancontact

    Upon receipt of the full amount, we will put the order into production.

    How can I change or cancel my order?

    If you want to change an order, it is best to call us as soon as possible or send an e-mail to [email protected]. We will then find the best solution. If your order has already been shipped at the time of your cancellation, you can return the shipment. We will refund the amount of the invoice to you as soon as possible excluding the shipping costs.

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    Returns

    Can I return my order?

    We want you to be completely satisfied with your order. Should you still not be satisfied for any reason, you may return the order provided you meet the following conditions:

  • The right of return, also known as a cooling-off period, means that you have the right to return the product you ordered within a period of 14 days without giving any reason, against a refund of what you paid us.
  • You may decide to return up to 14 days from the day you take physical possession of the product. Your decision to return must be received by us within this period.
  • To exercise the right of return, you must let us know via a clear statement (e.g. by phone or e-mail) that you wish to return. You can also find a contact form on our site, but you are not obliged to use this form.
  • You must return or hand over the products to us as soon as possible, but in any case no later than 14 days after the day on which you informed us of your wish to return the ordered items. You shall bear the direct costs of returning the products.

    We will inspect returned products upon receipt. If we detect damage or traces showing that the products have been used in a way that goes too far to assess the nature, characteristics and functioning of the product, you will be liable for the depreciation of the products.

    Once you have returned the products, we will refund all payments made up to that point. Delivery charges will only be refunded if the item was damaged, defective or incorrectly delivered to you. You will receive the payments back from us as soon as possible, but in any case no later than 14 days after we receive your decision to return.

    We will refund you using the same means of payment with which you made the original payment, unless you have expressly agreed to another method of refund. In any event, we will not charge you for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first.

    Shipping & Delivery

    Can I provide a different delivery address?

    It is possible during the order address to enter a second address where we can have the package delivered, for example your work address. At the end of the ordering process you can add additional information to us in the “comments” box.

    Send package to pickup point

    For shipping within the Netherlands, it is unfortunately not possible to have your package delivered to a pickup point near you. In case of absence, the carrier will leave a bill in your mailbox and try again a day later.

    Shipping to UK, after Brexit

    Since January 1, 2021 there are new rules for shipping to the UK. Our tools are exempt from import duties but VAT will have to be paid on arrival in the country. You will receive an invoice from the carrier to pay this. With us you will pay the cost of transport to your address, but VAT will have to be settled with the carrier afterwards.

    If the total amount is <£135 then FedEx requires payment of VAT before delivery. Is the total amount >£135 then you can expect another invoice from FedEx after delivery.

    In addition to VAT, FedEx will also charge an administration fee, this depends on the VAT amount.

  • If the VAT is £0.01- £42.50 then the fee is 30% of the VAT amount with a minimum of £4.25
  • If the VAT is £42.50 – £510.00 then the fee is £12.75
  • If the VAT is £510.00 + then the fee is 2.5% of the VAT amount.

    What are the delivery times?

    We produce all tools to order. Upon receipt of your order, we will send an email with the expected delivery time. Every Sneeboer garden tool is handmade by our small team in Holland.

    What are the shipping costs?

    Shipping costs depend on size, weight and where the package will be delivered. When you enter your order, shipping costs will be calculated and visible to you.

    In the Netherlands we ship all our orders with Beentjes from Heerhugowaard.
    We ship abroad with FedEx international and DPD. FedEx has a list of exceptions, postal codes that are far away such as islands etc. In some cases the shipping costs may be higher than calculated by our system. In this case we will contact you.

    Here is an overview of shipping methods and surcharges.

  • UK: FedEx: length surcharge £20
  • US & Canada: length surcharge $28
  • Europe: DPD or FedEx: length surcharge €18.90 (excluding VAT)
  • Other countries: FedEx; length surcharge €22.50

    This surcharge is added to the total shipping cost in the check-out and is based on the length of a piece of garden equipment.

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    figure
    it out?

    Contact us

    At Sneeboer we are always ready to help others. Please do not hesitate to call or email us if you have any questions. We will then answer your question as quickly as possible.