Privacy policy

Who we are

This statement explains which personal data we process when you visit sneeboer.com or order from us, why we do so and with whom we share it. The website belongs to Sneeboer Trading B.V., De Tocht 3c, 1611 HT Bovenkarspel, the Netherlands, registered with the Dutch Chamber of Commerce under number 56374690. You can reach us at info@sneeboer.com or +31 (0)228 511 365.

Ordering and paying

When you order, we need your name, address, email address and phone number, and for a business order also the company name and VAT number. We use them to conclude and carry out the purchase agreement: preparing, shipping and invoicing your order and keeping you informed. We check a VAT number in the European VIES database and store the name and address VIES returns with the order.

Payment takes place on the payment page of Worldline. Worldline receives your name, email address, billing address and the amount, and processes your payment details itself. We never see your card or bank details.

What you fill in at checkout is remembered by your own browser for up to a week, so you do not have to type it again if you step away. It is cleared once you have ordered. If you enter a Dutch address, we look up the street and town at PDOK, the address service of the Dutch government. Only the postcode and house number are sent.

Account

You can create an account, but you do not have to. With an account you can see your orders, save addresses and check out faster. If you would like your account deleted, email info@sneeboer.com.

Emails from us

After an order you receive a confirmation, a message when it ships and, where needed, a message about a cancellation or refund. About thirty days after your order has shipped, we email you to ask for a review on Trustpilot. We do this because we want to know how our tools are working for you; Trustpilot receives no data from us, only what you enter there yourself. If you would rather not receive these requests, just let us know.

You only receive our newsletter if you sign up for it, for example with the tick box at checkout or in your account. We record when and where you signed up. Every newsletter has an unsubscribe link at the bottom, and you can also unsubscribe by emailing info@sneeboer.com.

All our emails are sent through Mailjet, a French service. Mailjet receives your email address, name, language and, for the newsletter, your country and currency. In our order emails we do not track whether you open them or click a link.

Contact form

Through the contact form we receive your name, email address, message, language and the page you wrote from. We keep this for as long as we need it to deal with your question. You receive a confirmation by email, also sent through Mailjet.

Shipping

The carrier that delivers your parcel receives your name and address and, so it can keep you informed about the delivery, your email address and phone number. Depending on the country and the size of the parcel, this is DPD, PostNL, FedEx or Luna Transport. We delete copies of shipping labels thirty days after shipping.

Cookies and measurement

On your first visit we ask which cookies you allow. You can choose between three types, and we store your choice for 180 days in the cookie cookie_consent. You can change it at any time with the Cookie settings link at the bottom of the page.

Necessary cookies are always on, because the shop does not work without them. They remember your basket (30 days), your recent orders (30 days), whether you are logged in and whether you are a business customer. Your own browser stores your favourites.

Analytics cookies are only used with your consent. We then use Google Analytics to measure how visitors use the site: which pages they view, where they come from and whether they place an order. Measurement runs through our own server, and for an order we only send the order number, the amounts and the items, not your name or address.

Marketing cookies are only used with your consent. They show us which adverts on Google and Meta (Facebook and Instagram) lead to an order, so we do not pay for adverts that bring nothing. If you have given consent and arrive through an advert, we send your email address, phone number, name, postcode, town and country to Google and Meta when you order. These details are first made unreadable (encrypted with a hash function), so that Google and Meta can only compare them with what they already know about you. Meta also receives your IP address and browser details. Advert measurement for Google runs through our marketing agency SEO Ninja BV, which only passes the data on on our behalf.

Without your consent, no data is sent to Google or Meta.

Videos, maps and fonts

We show YouTube videos through youtube-nocookie.com: YouTube only places cookies once you play the video. The dealer map uses maps from OpenFreeMap, based on OpenStreetMap. Our fonts come from Adobe Fonts, which means Adobe sees your IP address, as with any website you visit.

Where your data is stored

The shop and our database run on servers in the European Union: the website at Vercel in Frankfurt and the shop and database at Railway in the Netherlands. Photos and other files are stored at Cloudflare. For email and files we also use Microsoft 365.

Some of these services (Google, Meta, Vercel, Railway, Cloudflare, Adobe and Microsoft) belong to an American company. If your data leaves the European Union as a result, this happens under the EU-US Data Privacy Framework or with the standard contractual clauses of the European Commission. We have agreements on data protection with every party that processes data on our behalf.

How long we keep data

We keep order and invoice data for seven years after the end of the financial year, because that is how long we must keep our records for the Dutch tax authorities. After that we delete it. Payment attempts that did not lead to an order are deleted after ninety days.

Not required

You are not obliged to give us personal data. Without a name and address, however, we cannot ship an order.

Your rights

You may ask us which data we hold about you, and have it completed, corrected or deleted. You can also ask us to restrict its use, object to its use or have your data transferred to someone else. You can withdraw any consent you gave at any time. If you are not happy with how we handle your data, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

For a request or a question, please contact:

Sneeboer Trading B.V.
For the attention of Sjoerd Sneeboer
De Tocht 3c
1611 HT Bovenkarspel
The Netherlands
+31 (0)228 511 365
info@sneeboer.com

This statement was last updated on 10 November 2026.