{"id":49939,"date":"2025-02-19T14:50:22","date_gmt":"2025-02-19T13:50:22","guid":{"rendered":"https:\/\/sneeboer.ratiodesign.dev\/?page_id=49939"},"modified":"2025-11-10T14:20:10","modified_gmt":"2025-11-10T13:20:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/sneeboer.com\/en\/frequently-asked-questions","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<section class=\"wp-block-group alignfull base-grid layer layer-faq layer-faq-left is-layout-grid wp-container-core-group-is-layout-205bcd65 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group layer-faq-text wp-container-content-0562d7ac has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"faqs-list wp-block-sneeboer-faqs\">\n\n    <h2 class=\"wp-block-heading\">Bestellingen<\/h2><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">Prices shown<\/h3>\n                <\/summary>\n                <p>The prices shown on our website include 21% VAT as applied in the Netherlands, but exclude shipping costs. Please note that prices may change at checkout if your country applies a higher or lower VAT rate. GBP prices are exclusive of VAT. VAT will need to be paid to the carrier when the order arrives in the UK.<\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">How can I order from Sneeboer?<\/h3>\n                <\/summary>\n                <p>To order from our online shop, please complete the following steps:<\/p>\n\n<ol class=\"wp-block-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/ol><li>Find your product(s);<\/li>\n\n<li>Place your product(s) in the <a href=\"https:\/\/sneeboer.com\/en\/cart\" data-type=\"page\" data-id=\"48344\">shopping basket<\/a>;<\/li>\n\n<li>You can now continue shopping or view, change or empty your shopping basket;<\/li>\n\n<li>If your chosen products are in the shopping cart and you want to complete the order further, click &lt;&gt;;<\/li>\n\n<li>Enter your personal details, desired delivery and payment method;<\/li>\n\n<li>Please check your order and correct any input errors;<\/li>\n\n<li>Read the <a href=\"https:\/\/sneeboer.com\/en\/terms-and-conditions\" data-type=\"page\" data-id=\"48348\">terms and conditions<\/a> and tick to agree;<\/li>\n\n<li>Place your order by clicking the &lt;&gt; button;<\/li>\n\n<li>Complete your chosen payment method and you will receive an order confirmation from us.<\/li><ol class=\"wp-block-list\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/ol>\n\n<p>Would you like to correct input errors or change your order during the ordering process? Then you can return to your shopping basket at any time. After you have placed your order, you will immediately receive an e-mail confirmation from us. Naturally, we will save this order confirmation ourselves. If you have unexpectedly lost your confirmation, or would like to receive it again for some other reason, we can send it to you by e-mail. Please send an e-mail to <a href=\"mailto:info@sneeboer.com\">info@sneeboer.com.<\/a><\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">How can I pay for my order?<\/h3>\n                <\/summary>\n                <p>We have chosen different payment methods that you can pay with but these may vary by country. You can pay by:<\/p>\n\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul><li>Payment with common credit cards such as VISA, Maestro or Mastercard.<\/li>\n\n<li>iDEAL<\/li>\n\n<li>Paypal.<\/li>\n\n<li>Bancontact<\/li><ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul>\n\n<p>Upon receipt of the full amount, we will put the order into production.<\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">How can I change or cancel my order?<\/h3>\n                <\/summary>\n                <p>If you want to change an order, it is best to call us as soon as possible or send an e-mail to <a href=\"mailto:info@sneeboer.com\">info@sneeboer.com.<\/a> We will then find the best solution. If your order has already been shipped at the time of your cancellation, you can return the shipment. We will refund the invoice amount to you as soon as possible excluding shipping costs.<\/p>\n            <\/details>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group layer-faq-cta has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group layer-faq-cta-wrap is-layout-flex wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-right is-style-alt layer-faq-cta-title has-xx-large-font-size\">Can&#8217;t <br>figure <br>it out?<\/h2>\n\n\n\n<ul class=\"wp-block-social-links has-visible-labels has-icon-color is-style-buttons layer-faq-cta-buttons is-vertical is-nowrap is-layout-flex wp-container-core-social-links-is-layout-3655d5c7 wp-block-social-links-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><a class=\"icon-container has-icon-color has-white-color\" href=\"tel:+31-228511365\" style=\"color:#ffffff;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\" aria-label=\"Call\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-label=\"Call\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg><\/a><\/div>\n\n\n<li style=\"color:#ffffff;\" class=\"wp-social-link wp-social-link-mail has-white-color wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"mailto:info@sneeboer.com\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19,5H5c-1.1,0-2,.9-2,2v10c0,1.1.9,2,2,2h14c1.1,0,2-.9,2-2V7c0-1.1-.9-2-2-2zm.5,12c0,.3-.2.5-.5.5H5c-.3,0-.5-.2-.5-.5V9.8l7.5,5.6,7.5-5.6V17zm0-9.1L12,13.6,4.5,7.9V7c0-.3.2-.5.5-.5h14c.3,0,.5.2.5.5v.9z\"><\/path><\/svg><span class=\"wp-block-social-link-label\">Mail<\/span><\/a><\/li><\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group layer-faq-img is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-17124a9a wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"343\" src=\"\/wp-content\/uploads\/2025\/02\/faq-example-product-500x343.png\" alt=\"\" class=\"wp-image-47297\" style=\"width:350px\" srcset=\"https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product-500x343.png 500w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product-250x171.png 250w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product-768x527.png 768w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product-1536x1053.png 1536w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product-600x411.png 600w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/faq-example-product.png 1775w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull base-grid layer layer-faq layer-faq-right has-salmon-light-background-color has-background is-layout-grid wp-container-core-group-is-layout-205bcd65 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group layer-faq-img has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image alignfull size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"336\" src=\"http:\/\/localhost\/wp-content\/uploads\/2025\/02\/sneeboer-loading-500x336.jpg\" alt=\"\" class=\"wp-image-47317\" srcset=\"https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading-500x336.jpg 500w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading-250x168.jpg 250w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading-768x516.jpg 768w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading-1536x1032.jpg 1536w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading-600x403.jpg 600w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/sneeboer-loading.jpg 2048w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-group layer-faq-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"faqs-list wp-block-sneeboer-faqs\">\n\n    <h2 class=\"wp-block-heading\">Retourneren<\/h2><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">Can I return my order?<\/h3>\n                <\/summary>\n                <p>We want you to be completely satisfied with your order. Should you still not be satisfied for any reason, you can return the order provided you meet the following conditions:<\/p>\n\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul><li>The right of return, also known as the cooling-off period, means that you have the right to return the ordered product within a period of 14 days without giving reasons against a refund of what you have paid us.<\/li>\n\n<li>You can decide to return up to 14 days after the day you take physical possession of the product. Your decision to return must be received by us within this period.<\/li>\n\n<li>To exercise the right of return, you must let us know via a clear statement (e.g. by phone or e-mail) that you wish to return. You can also find a contact form on our site, but you are not obliged to use this form.<\/li>\n\n<li>You must return or hand over the products to us as soon as possible, but in any case no later than 14 days after the day on which you informed us of your wish to return the ordered items. You shall bear the direct costs of returning the products.<\/li><ul>\n\n\n\n\n\n<\/ul>\n\n<p>We will inspect returned products upon receipt. If we detect damage or traces showing that the products have been used in a way that goes beyond the nature, characteristics and functioning of the product, you will be liable for the depreciation of the products.<\/p>\n\n<p>Once you have returned the products, we will refund all payments made up to that point. Delivery charges will only be refunded if the item was damaged, defective or incorrectly delivered to you. You will receive the payments back from us as soon as possible, but in any case no later than 14 days after we have received your decision to return.<\/p>\n\n<p>We will reimburse you using the same means of payment with which you made the original payment, unless you have expressly agreed to another method of reimbursement. In any case, we will not charge you for such reimbursement. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first.<\/p>\n            <\/details>\n<\/div>\n\n\n\n\n<div class=\"faqs-list wp-block-sneeboer-faqs\">\n\n    <h2 class=\"wp-block-heading\">Verzenden en bezorgen<\/h2><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">Can I specify a different delivery address?<\/h3>\n                <\/summary>\n                <p>It is possible during the order address to enter a second address where we can have the parcel delivered, e.g. your work address. At the end of the ordering process, you can provide us with additional information in the &#8220;comments&#8221; box.<\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">Send parcel to collection point<\/h3>\n                <\/summary>\n                <p>For shipping within the Netherlands, it is unfortunately not possible to have your parcel delivered to a collection point near you. In case of absence, the carrier will leave a note in your letterbox and try again a day later.<\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">Shipping to UK, after Brexit<\/h3>\n                <\/summary>\n                <p>Since 1 January 2021, new rules apply for shipping to the UK. Our tools are exempt from import duties but VAT will have to be paid on arrival in the country. You will receive an invoice from the carrier to pay this. With us, you pay the cost of transport to your address, but VAT will have to be settled with the carrier afterwards.<\/p>\n\n<p>If the total amount is &lt;\u00a3135 then FedEx will ask for payment of VAT before delivery. Is the total amount &gt;\u00a3135 then you can expect another invoice from FedEx after delivery.<\/p>\n\n<p>Besides VAT, FedEx will also charge an administration fee, this depends on the VAT amount.<\/p>\n\n<ul class=\"wp-block-list\">\n\n\n\n<\/ul><li>If the VAT is \u00a30.01- \u00a342.50 then the fee is 30% of the VAT amount with a minimum of \u00a34.25<\/li>\n\n<li>If VAT is \u00a342.50 &#8211; \u00a3510.00 then the fee is \u00a312.75<\/li>\n\n<li>If the VAT is \u00a3510.00+ then the fee is 2.5% of the VAT amount.<\/li><ul>\n\n\n\n<\/ul>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">What are the delivery times?<\/h3>\n                <\/summary>\n                <p>We produce all tools to order. After receiving your order, we will send an e-mail with the expected delivery time. Every <a href=\"https:\/\/sneeboer.com\/en\/garden-tools\/our-collections-garden-tools\">Sneeboer garden tool<\/a> is handmade by our small team in Holland.<\/p>\n            <\/details><details class=\"wp-block-details\">\n                <summary>\n                    <h3 class=\"wp-block-heading is-style-normal\">What are the shipping costs?<\/h3>\n                <\/summary>\n                <p>Shipping costs depend on size, weight and where the parcel is delivered. When you enter your order, the shipping costs will be calculated and visible to you.<\/p>\n\n<p>In the Netherlands, we ship all our orders with Beentjes from Heerhugowaard.<br>We ship abroad with FedEx international and DPD. FedEx has a list of exceptions, postal codes that are far away such as islands etc. In some cases the shipping costs may be higher than calculated by our system. In this case, we will contact you.<\/p>\n\n<p>Here is an overview of shipping methods and surcharges.<\/p>\n\n<ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul><li><strong>UK<\/strong>: FedEx: length surcharge \u00a320<\/li>\n\n<li><strong>US &amp; Canada<\/strong>: length surcharge $28<\/li>\n\n<li><strong>Europe<\/strong>: DPD or FedEx: length surcharge \u20ac18.90 (excl. VAT)<\/li>\n\n<li><strong>Other countries<\/strong>: FedEx; length surcharge \u20ac22.50<\/li><ul class=\"wp-block-list\">\n\n\n\n\n\n<\/ul>\n\n<p>This surcharge is added to the total shipping cost in the check-out and is based on the length of a piece of garden equipment.<\/p>\n            <\/details>\n<\/div>\n\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group alignfull base-grid layer layer-contact is-layout-grid wp-container-core-group-is-layout-205bcd65 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-cover alignfull layer-contact-content\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1458\" class=\"wp-block-cover__image-background wp-image-47335\" alt=\"\" src=\"http:\/\/localhost\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n.jpg 2048w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n-250x178.jpg 250w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n-500x356.jpg 500w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n-768x547.jpg 768w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n-1536x1094.jpg 1536w, https:\/\/sneeboer.com\/wp-content\/uploads\/2025\/02\/296366184_5447336408648324_5166215579200988054_n-600x427.jpg 600w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-right is-style-alt layer-contact-title has-xx-large-font-size\">Can&#8217;t<br>figure<br>it out?<\/h2>\n\n\n\n<div class=\"wp-block-group layer-contact-text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n\n\n<p>At Sneeboer we are always ready to help others. Please do not hesitate to call or email us if you have any questions. We will then answer your question as quickly as possible.<\/p>\n\n\n\n<ul class=\"wp-block-social-links has-visible-labels has-icon-color is-style-buttons layer-faq-cta-buttons is-horizontal is-layout-flex wp-block-social-links-is-layout-flex\">\n<div class=\"wp-block-outermost-icon-block\"><a class=\"icon-container has-icon-color has-red-color\" href=\"tel:+31-228511365\" style=\"color:#CC0A04;width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\" aria-label=\"Call\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-label=\"Call\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg><\/a><\/div>\n\n\n<li style=\"color:#CC0A04;\" class=\"wp-social-link wp-social-link-mail has-red-color wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"mailto:info@sneeboer.com\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19,5H5c-1.1,0-2,.9-2,2v10c0,1.1.9,2,2,2h14c1.1,0,2-.9,2-2V7c0-1.1-.9-2-2-2zm.5,12c0,.3-.2.5-.5.5H5c-.3,0-.5-.2-.5-.5V9.8l7.5,5.6,7.5-5.6V17zm0-9.1L12,13.6,4.5,7.9V7c0-.3.2-.5.5-.5h14c.3,0,.5.2.5.5v.9z\"><\/path><\/svg><span class=\"wp-block-social-link-label\">Mail<\/span><\/a><\/li><\/ul>\n<\/div>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Can&#8217;t figure it out?<\/p>\n","protected":false},"author":8062,"featured_media":0,"parent":0,"menu_order":58,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"home_video_url":"","home_alt_img_url":"","footnotes":""},"class_list":["post-49939","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/pages\/49939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/users\/8062"}],"replies":[{"embeddable":true,"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/comments?post=49939"}],"version-history":[{"count":1,"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/pages\/49939\/revisions"}],"predecessor-version":[{"id":62261,"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/pages\/49939\/revisions\/62261"}],"wp:attachment":[{"href":"https:\/\/sneeboer.com\/en\/wp-json\/wp\/v2\/media?parent=49939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}